Refund & Booking Policy

At WDW Packages, we strive to provide a seamless booking experience for our guests. Below, you’ll find our detailed policies for reservations, cancellations, refunds, and returns. Please review these terms carefully before making your purchase.

  • Hotels

    Hotel Booking Policy

    Reservation Requirements:

    • A $50 deposit is required to secure a hotel reservation.
    • The remaining balance is due 15 days prior to arrival.
    • Reservations made within 15 days of arrival must be paid in full at the time of booking.

    If we encounter any issues processing your final payment, our team will contact you to update your payment information.

    Hotel Cancellation Policy:

    • 16+ Days Prior to Arrival: A $35 refund will be issued from the $50 deposit (a $15 cancellation fee applies).
    • 8 to 15 Days Prior to Arrival: A one-night cancellation penalty applies.
    • Within 7 Days of Arrival: No refunds will be issued.

  • Vacation Homes

    Vacation Home Booking Policy

    Reservation Requirements:

    • A $50 non-refundable deposit is required to book a vacation home.
    • The remaining balance is due 30 days prior to arrival.
    • Reservations made within 30 days of arrival must be paid in full at the time of booking.

    If there are any issues processing the final charge, we will reach out to update your payment details.

    Vacation Home Cancellation Policy:

    • 31+ Days Prior to Arrival: Cancellations can be made without additional penalties.
    • 20 to 30 Days Prior to Arrival: A two-night cancellation penalty applies.
    • Within 20 Days of Arrival: No refunds will be issued.

  • Theme Park Tickets

    Theme Park Ticket Policy

    Payment & Delivery:

    • Full payment is required at checkout for all theme park ticket purchases.
    • Tickets are delivered via email. Universal Studios tickets are sent immediately, while all others are processed manually during customer service hours.

    Security & Fraud Prevention:

    • Orders flagged for potential fraud will require identity verification before ticket delivery. A verification link will be sent via email.

    Theme Park Ticket Cancellation Policy:

    • Cancellations incur a 10% restocking fee.
    • Disney Tickets linked to a MyDisneyExperience account cannot be voided or refunded.
    • SeaWorld and smaller attraction tickets that have been emailed cannot be refunded.
    • Used tickets are non-refundable (e.g., unused days on a multi-day ticket cannot be refunded).

  • Vacation Packages

    Vacation Package Policies (Hotels & Theme Park Tickets Combined)

    • Hotel Packages: Full payment is due 15 days before arrival.
    • Vacation Home Packages: Full payment is due 30 days before arrival.

    Cancellation and refund policies for lodging and theme park tickets apply based on the individual policies listed above.

Returns & Exchanges

Initiating a Return:

To start a return, contact us at info@orlandovacation.com.

Returns should be sent to:
📍 1515 Park Center Drive, #2K, Orlando, FL 32835

Non-Returnable Items:

  • Theme park tickets and dinner show tickets cannot be returned once used or linked to an account.
  • Partially used tickets (e.g., a multi-day pass with unused days) are non-refundable.

Changing Dates & Modifications

Theme Park Tickets:

  • Date changes can be made directly with the theme park by contacting guest services.
  • If the new date falls on a higher-priced day, guests must pay the difference at the park’s guest services counter.

Lodging (Hotels & Vacation Homes):

  • Date changes can be facilitated by our team for a $20 modification fee.

Refund Processing

  • Refunds are issued to the original payment method within 10 business days of approval.
  • If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@orlandovacation.com.

Need Assistance?

If you have any questions or need help with cancellations, refunds, or modifications, our team is here to assist you!

📞 Call Us: 1-800-641-4008
📧 Email Us: info@orlandovacation.com